More Promises Than Action.

Roberto Matta.

http://en.wikipedia.org/wiki/Roberto_Matta 

Well it seems that Seetech is also going to be something that is turning into a never-ending story.

I hope not, but it does seem to be a problem, when Riny, from RTD came here with the Seetech computer on 29 August I thought everything was in order.

On the day transpired that despite promises that the RTD employee Werner made on 15 May they have not been able to provide an English dictionary.

Nor are they managed to buy the correct German dictionary, for which we paid them a couple of months ago.

Riny promised me that he would track down both of these applications and he would call me back last week to make an appointment to this week.

Well he did neither last week, something that did not surprise me and that is the behaviour I'm used to from his company, RTD Het Dorp from Arnhem.

I sent the company an e-mail last Friday asking to be called this Monday, Riny called and left a voice message promising to get back to me on Wednesday.

After waiting all day hearing anything I concluded at 17. 37 that I might as well forget about the phone call.

Right then the phone rang and it was Riny from RTD, however he was not calling to make an appointment, sadly not, instead he had other news.

Which was quite shocking news, he told me that I was the first person to want to use English on the Seetech computer, according to him this was the first time.

The

I was amazed to hear this yesterday, especially as this was never mentioned by other employee at the appointment to discuss Seetech on 15th of May.

Werner, their salesmen, who told both my occupational therapist and myself that it was no problem to install both the English as well as a German dictionary.

Riny told me he would do his best to try and work out how to install and use both dictionaries of the Seetech computer.

Once again I got the promise of a phone call either on Friday or next week, again I am left waiting, a familiar story and one that I've become very used to.

Over the last years of having to deal with suppliers as well as the bureaucrats who act as go-betweens.   

People First Not Profits.

Jacques Andre Boiffard
http://en.wikipedia.org/wiki/Jacques-Andr%C3%A9_Boiffard

Trying to keep being optimist and positive, is not easy when dealing with the band of local council mobility advisors, therapists, suppliers that I have to deal with.

This last week I have been left waiting for Welzorg to come back and finish the job they couldn’t mend last week Friday.

Instead I have not heard from anyone, no one has bothered to reply to my mails and I am trapped indoors with my right arm support propped up by two books.

A big shame, as the weather has been mild this week, I would like to go out but can‘t not until my wheelchair arm rest is mended.

 Today is a beautiful sunny day, no wind, quite warm for November, but I have to put going outside out of my mind for now.

Not easy but I will do my best to stay strong and not get too upset by this dereliction of Welzorg’s .duty of care to their clients, from whom they make alot of money.

Richie found out recently that Welzorg was bought up by a European investment company, which explains much.

They are no longer the national company but venture capitalists, who only care about profits not people.

I wish, that they will experience what I have had to put up with from their companies representatives, I bet they would hate to get MS and be treated so badly, shame on them all..