Saturday, June 18, 2011

Treat People With Respect

Portrait de Maria Felix
Bridget Bate Tichenor.

Yesterday evening I received a mail from Johanneke, my occupational therapist, I have been mailing her for weeks, without getting any response.

On the Thursday I sent her an e-mail requesting she phone me the next day, I thought a phone call would be a good way to discuss the situation with Quattron, she did not phone.

The only e-mail I had was last Friday, telling me Quattron had called her and the support cushions would be delivered on 24th June.

That was all, nothing more, I responded and queried why it would take another two weeks and asked if she would be here too.

No response, repeated the question in a few mails during the week again nothing, until yesterday.

Johanneke finally lets me know why it was taking two extra weeks to get the urgently needed support cushions.

The delay was because the 24th June was the only date both her and Dennis Klein could agree on.

Could this not have been communicated in last week Friday’s mail, had I been informed immediately the situation would have been clear.

I was angry and mailed her right away, saying that being fully informed is important especially in my situation, felt she had attempted to patronise me.

Feel very disappointed that my occupational therapist can’t treat me correctly by keeping me informed.

If my therapist can’t treat me like a normal human being and show some respect, how can we have a good working relationship.


Stephany said...

Hi Herrad,

Yes that is ridiculous, how simple it would have been to say what the details were, maybe she didnt want to admit the date was making you wait longer, I wonder why she and he could not decide on an earlier date, meaning was it/is it about their convenience and not yours?

The 24th can't come soon enough now! Lack of communication is a serious problem in the health field w workers and patients/caregivers, and my own experience is ppl are lazy and don't think of the actual client, paycheckers! all some are...working for the wrong reasons in health care, and it shows. It's the cause of a lot of my frustration daily dealing w ppl that help care for my daughter.

Their most constantly answer to a question is "I don't know", instead why not say "let me find out". I expect too much! and should!

Have a nice Saturday evening.


Gareth said...

Hi folks saddened to read you have to give your energy to resolving things that should just happen. Why o Why can people just addmit things. So much better to get "I,m really sorry but it wont be till then" than some lame response.
Us recovering from our DJ night was fun Paul did a great rock set. Hes now baking bread and making me Hungry:)
Hope you have a pleasent evening and hope the week wizzes past GXXX

Sherri said...

I hate it when something is needed and that need can only be filled on the whim of another... I can't believe that in this day and age things can't be handled a bit sooner...

And... the lack of communication just makes matters worse. People who are in business have lost the skill of effective communication...

These people know that you rely on them and that your health, comfort, and well-being are dependent on what they do. The very least they could do is communicate with you!!

I'm sorry you have to deal with such ineptitude... sucks....

Have Myelin? said...

I so agree with you Herrad.

Keeping someone in the loop is easy via email. It is their job. Part of their job description should be remembering we are still people.

I am having a problem with my Dr who is always slow with refills. I NEVER accept his offer for Vicoden for anything. On Monday I decided I better get some for a problem I have. I have called twice. It's on his desk. It's Saturday now. I still haven't gotten it, I'm told I will get it as "he realizes it's urgent".

I am still waiting. I think the medical professionals use a different dictionary than we do, don't you think?

ARGH... and your problem is so much bigger than mine!!!

Ana said...

I have six awards for you!
Yay! I hope you accept it but it is not mandatory, of course:
Hope you're fine and have a great weekend!

cubanrick said...

I'm sorry that that happened to you. I hope that they can get their act together and give you the respect that you rightfully deserve. I pray the issue cam be resolved soon.

Herrad said...

Hi Stephany,
Thanks for your comment, I agree shame Johanneke did not
mention it in her e-mail and shame they could not decide on an earlier
date.It does all seem to be at their convenience. Shame about the lack of

Hi Gareth,
People do not like to say sorry here, they always seem to leave letting you know bad news too late
I always believe its better to let people know bad news right away and then tell them how you will try and resolve the situation.

Hi Sherri,
Agree with you, people do know how important these things are yet nearly every time everything I need takes months.
Shocking how bad they are at communication.

Hi Sherry,
I agree with you and words like communication, empathy, sensitivity, understanding, are not in their dictionaries.
I hope you get your meds on Monday, your doctor sounds dreadful, one minute he is pushing you to take drugs and when you need them nothing happens.

Hi Ana,
Six awards! wow I shall go and collect now and start making a list, what fun.
Thanks alot dear Ana.

Thanks to you 5 lovely friends for coming by, good to see your supportive comments.
Real shame so many of the people I have to deal with are not good at communication, which is the most important part of their jobs.
Nor do seem good at understanding that people with progressive diseases need quick solutions, nothing I have got came quickly when I need it.
It started when I got a mobility scooter when I could no longer walk downstairs in our old house and it has pretty much stayed like that.
All I can do is keep pushing for what I need and at the same time not let it get to me, which is not easy.
Keep myself that enjoying my life is more important.
Have a pleasant day tomorrow.

mortonlake said...

sorry to hear this Herrad,thank god my OT is took just 3 days recently to get extra rails fitted,a support cushion for mum took 4 days,and also a new wheelchair for her. that took longer,but she rang me and checked we had heard when it was coming etc.trouble is some,a few,are full of self importance,and forget who is the VIP,you the client,not her.take care,love mort xx hi to richie

Rhapsody B. said...


this really pisses me off and its not me. You know if it is at all feasible, I would suggests changing therapist because it sounds like she has a lack of compassion and empathy for your situation.

Joyce said...

looks like the email i sent Quattron on Thursday wouldn't have mattered.....this sucks! for you!

janis said...

That's ridiculous! I am so sorry you have to go through such bs. It makes me crazy mad!

Herrad said...

Hi Mort,
thanks for this comment of yours, you are so right so many think its about them but its not.

Hi Rhapsody,
You might be right, she is a nice woman but I am fed up with her lack of consideration.
She told me I would get the cushions quickly.
That was 2nd february, I thought that meant March but not so but nearly end of June.

Hi Joyce
I think your mail will not be in vain, good for Quattron to have got your mail.

Hi Janis,
It really is bs, thanks for saying so.

Thanks to you 4 lovely supportive comments.