Friday, November 06, 2009
No Sun outside plenty of Sunshine inside.
Quite an eventful day already, I rang the bed company yesterday, to report the problems with getting the bed to go flat.
It is often quite a trial to ring this company, feel like I am being submerged in treacle as a very nice voice (a patronising woman’s voice) tries to find out what my problem is.
I tell her the bed won’t go flat and she takes me through all the things you have to do like press the green button and pull the plug out and re-plug it.
They never seem to believe you have followed the correct procedure.
Sadly it happens each time regardless of me telling her right away we followed all the instructions and the bed did not respond.
It usually adds 5 to ten minutes to the conversation, which should only be a quick phone in, establish the facts and organise a visit.
This time I did not volunteer any information until asked so our ‘conversation’ only took about 10 minutes with her cross questioning me, until she was satisfied.
She promised a call back sometime that day, with the time they could come around, hours later someone phoned to say the engineer would be around between 8am and 12am the next day.
Got them to make that between 10am and 11am, felt abit less bad than 8am to 12am, though 12am would have been perfect.
As it was getting them to agree to come between 10am and 11 am was pretty good.
The engineer was puzzled that he was here again so soon, as he had only just brought round a new handset on the 17 September.
When he saw that the only way the bed would go flat was to press another function at the same time he was amazed, but I think he won’t be puzzled for too long.
He had a look of someone who was going to get to the bottom of the reason the handset had malfunctioned and quickly too.
This engineer is a very nice man, he is a pleasant relief from having to put up with unpleasant people who all seem to make it their life’s work to sneer and patronise.
I guess vulnerable people are their targets, so a nice man like this Revacore engineer is a real find.
He has been here three times now and each time even waking me up this morning was not too unpleasant, it was good to be greeted nicely and have the bed problem sorted right away.
A relief as every time it went ok we wondered for how long and wondered when would it suddenly pack up for good.
Not the sort of questions you need to have as they detract from the main event, our day.
Everything is much later today, Richie is making me a fruit smoothie now, can smell pineapple and banana and oranges yummy my favourites.
It is a grey cloudy Friday with a hint of sun behind the clouds; don't think we will see sun and blue skies today.
Feel so good and refreshed that lack of sunshine outside is more than compensated for by the sunshine here indoors from my darlings.
Hope everyone has a good Friday too.