Welzorg finally visited yesterday, after promising me a quick appointment on 30 March, which did not materialise.
The delay was because of ordering the parts and then plan in the appointment into busy schedules
Shame that they did not communicate with me that would have been better than leaving me thinking I had been forgotten again.
I made it clear, that if the substitute joystick/controls did not allow the chair to recline that I would expect everything to be replaced.
Luckily I had sent e-mails about being unhappy, that they planned to take my wheelchair for 6 days.
They then said I could keep the wheelchair, but this would be useless without the controls, no way of turning it on.
Reclining is important to be seated properly, and tipping forward for me to use the Motomed, after many e-mails, Welzorg finally agreed to install an alternative control box.
This resulted in a good experience with Welzorg; they installed an alternative system that allows Richie, not me to operate the wheelchair.
It was a good result thanks to pushing for a better solution to the one Welzorg initially offered me, shame they could not have fitted the new joystick here too.