Thursday, May 19, 2011

A Good Result This Time.


Welzorg finally visited yesterday, after promising me a quick appointment on 30 March, which did not materialise.

The delay was because of ordering the parts and then plan in the appointment into busy schedules
.
Shame that they did not communicate with me that would have been better than leaving me thinking I had been forgotten again.

I made it clear, that if the substitute joystick/controls did not allow the chair to recline that I would expect everything to be replaced.

Luckily I had sent e-mails about being unhappy, that they planned to take my wheelchair for 6 days.

They then said I could keep the wheelchair, but this would be useless without the controls, no way of turning it on.

Reclining is important to be seated properly, and tipping forward for me to use the Motomed, after many e-mails, Welzorg finally agreed to install an alternative control box.

This resulted in a good experience with Welzorg; they installed an alternative system that allows Richie, not me to operate the wheelchair.

It was a good result thanks to pushing for a better solution to the one Welzorg initially offered me, shame they could not have fitted the new joystick here too.  


10 comments:

Patrick said...

Good news is always one for the victory column in living with MS!

Caregivingly Yours, Patrick

Gareth said...

Watcha Folks O great to read that they came and sorted it. Just a shame as you say that they cant seem to communicate. Just a little update would relive the stress for you and Many others thatdeal with them.
Me minded my Dad today while mum went to Aber. Was nice to just hangout with DAd, hes 88 end of May:)
Well wishing you All a pleasent weekend BIG LOVE from us Both GXXX

Gigi said...

Dear Herrad,

thank you for the lovely comment... believe it or not we have a lot in common... you're just a much stronger person than me... but you have inspired me... thank you again...

Joyce said...

sorry you had to work so hard but at least your situation is better......

Webster said...

I'll start clapping when all is installed and working; but it does sound like a step forward.

steve said...

You keep fighting for what you need, Herrad.

Herrad said...

Hi Patrick,
You are right, it was a victory and one that I savored.

Hi Gareth,
It was good they came and installed a workable temp. solution.
Welzorg showed again their lack of care for their clients.
Glad you had a good day with your dad

Hi Gigi,
How lovely to see your comment when I started up the laptop just now.
I love your blog which I hope to visit more often.

Hi Joyce,
It was hard work but as you say it paid off and my situation is better than the one Welzorg proposed.

Hi Steve,
Seems that I have to keep fighting and I will, shame though as life would be more pleasant without fighting.
I would rather spend my time and energy on enjoying my life.
I hope you are enjoying your life.

Thanks to you 5 lovely friends for coming by, appreciate your visits and it is good to see your comments.
It was good Welzorg finally came round.
Shame they do not think of communication, but they never bother.
Also a shame they could not have also installed the new joystick too.
I have to wait until Monday to be able to do anything myself.
So need Richie to adjust my position which is frustrating.
Despite that the temporary solution is 100 times better than leaving me without my wheelchair for 6 days.
Good job I kept on mailing until they came up with this solution.
Love,
Herrad

Forbidden Regrets said...

Ah thank you for the comment :) sorry ive taken so long to reply i really should be more detecated to my blog like i used to but yes things have been getting alot better so there isnt too much left to say then again i can be creative i hope things are going well with you too

Herrad said...

Hi Tanisha,
Thanks for coming by, it is lovely to see you comment.
Good to know that you are doing well, being creative is so good, I think it gives an extra dimension to life.
Have a pleasant weekend.
Love,
Herrad

Herrad said...

Hi Steve,
Glad you commented because it gave me the opportunity to see your ptofile, which I had not done before and see you had a new blog.
Good to know, I will be visiting you there.
Hugs.
Love,
Herrad
ps both of us loved seeing you last year, we talk about your visit with fondness and much affection for you.