Thursday, January 20, 2011
Another Dramatic Night.
Country road in Provence by night
Vincent Van Gogh.
We had another dramatic evening and night last night, Richie had put the heating on before taking me into the shower room for a much needed shower.
Something was not quite right so he left me wrapped in a warm towel while he went to investigate what was happening.
It turned out to be the heating which was not working, so there was no heating and no warm water, it was quite an unpleasant surprise.
Richie washed me using a kettle of hot water, it worked out alright but was nothing like as nice a a lovely hot shower.
Once in the fromt room, at 19.15 I called our landlordo’s emergency telephone number, they said a central heating engineer would call us and come out to mend our boiler.
At 21.40 and 22.40 I was told the same thing each time again with no result, we were still sitting in the cold.
Finally at 23.40 a call center operative told us that no one would be out that night, in fact they only came out if it were under freezing or there was a flood.
Glad we finally got the truth and we could go to bed shame the three others had not been equally truthful.
Today I finally could speak to the heatiing engineers call center at 11 this morning and heard someone woujld be here between 12 and 18, I asked for someone as soon as possible.
They said they were very busy and could not promise anything, and someone arrived at 11.45 and by 12 we were warm again.
I called them back to thank them for their quick response and good care and I was thanked profusely, apparently no one ever calls them back to thank them, I am so glad I did.