Saturday, November 12, 2011

Welzorg Have No Care For Customers.

Firebird Suite, 1942.
Pavel Tchelitchew.

No sooner had the Welzorg engineer Tijl left, when I got a call from Welzorg, about when they will be collecting my wheelchair, so they can install the new steering.

Instead of the promise made by Percy Bouman, that Welzorg would be collecting my wheelchair at lunchtime one day and returning it at the end of the next day.

That is what was agreed on 5th November, they now want to remove it for a whole week, which is not acceptable, especially as its not a big job

The man from Welzorg tried to persuade me to say yes, so did my case manager, I explained to both, that this is not an option for me.

I won’t be pushed or persuaded that something that causes me so much discomfort would get my agreement.

Well there was no contest, I won’t put up with week in bed, I told them both, they were not happy.

They are trying to work something else out; I hope their new plan will be communicated soon.

Hate the way one is always left wondering what is happening, Welzorg never inform their customers, they like the profit nothing else seems to matter. 


awb said...

Give em hell! Andy

Karen said...

Most every service is for profit. I am sorry you are having so much trouble with this one Herrad.

Herrad said...

hi andy,
thanks i will.

hi karen,
i hope this will be sorted soon.

thanks you lovely friends for coming by.
profit is important for companies but surely welzorg need to remember they need their customers to keep making profits.